Valley Insurance Agency 422 East State Street Geneva, IL 60134 630-232-1640 www.via-inc.com

Gordon Hard, President of Valley Insurance Agency, Inc. has over 38 years in the insurance industry. Gordon purchased an existing insurance agency in 1978 and moved the operation to Geneva in 1985.

Briefly, describe your business?
We are an independant insurance agency providing personal and business asset protection programs along with an associated firm to handle health care benifits and ancillary products.

What size is your company?
$4,000,000 in written premium placed through a variety of residential and commercial markets.

What is your ideal client?
A client that values a long standing relationship developed through our commitment in providing solid advice and risk management.

What products and/or services does your business offer?
We identify the exposures relevant to your family or business and use our access to multiple companies to deliver a comprehensive product at a reasonable cost. Further, we guide you through the claims process for a prompt and fair resolution of your claim. Finally, we solve the problems related to your coverage and explain available options.

How did you originally discover the idea for your business?
Upon purchasing a small, locally owned agency which had prospered for years, we learned from their experiences and enhanced the products and services available to prospective clients and current customers.

What have been the keys to success in your eyes?
Client trust and satisfaction with our services provided.

What kind of relationship do you establish with your customers?
Our staff is highly service motivated which has consistently increased retention.

How do you maintain these relationships?
Constant communications to keep our customers informed.

Have you noticed any trends in your industry at the moment?
Credit scoring for personal insurance accounts.

What is your greatest achievement?
We are still in partnership with many of our customers since our first year in business.