Choose Your Tactics
The best marketing programs reach prospects with a smart mix of tactics. When it comes to marketing, being a Johnny-one-note is a bad idea because a single tactic is rarely sufficient to move prospects through the sales cycle.
Most small businesses have three types of prospects: cold, warm and hot. Cold prospects know little or nothing about your business. Warmer prospects are familiar with your company and are about midway through the sales cycle. Your company's hottest prospects are those closest to closing or who’ve purchased from you in the past. Either you've successfully moved them through the sales cycle by exposing them to multiple marketing messages and sales contacts, or they’ve come to you by way of referral and simply need a bit more information or personal selling to make a purchase or sign a contract.
When creating your marketing program, it's essential to include at least one marketing tactic to reach each of these types of prospects. Cold prospects, for example, might be reached through newspaper ads or direct mail, warm prospects via an e-mail marketing campaign, and hot prospects might respond best to a PowerPoint presentation along with a face to face meeting to close the sale.
Choose a mix of tactics that will reach and motivate your prospects, and fit your company's marketing budget. Tighter budgets sometimes require tactics that take a bit more hands-on execution. For example, a TV campaign will reach cold prospects, but so will an email blast, and for considerably less cash.
Put It on Paper
The trick to successfully balancing all your marketing tactics is to have a written plan with a manageable timeline. That way you can create your campaigns and materials well in advance of your deadlines and have them ready to go when you need them. You can also save money on design and copywriting by having many of your marketing tools, such as ads, brochures and a website, created at the same time. And you can lower your printing costs by having all your new marketing materials printed together.
Your company's marketing plan can be simple to create and easy to follow. There should be five principel parts:
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- Situation Analysis: Generally only about a page in length, this section provides a brief overview of your company's strengths, weaknesses, opportunities and threats. This is a helpful benchmarking tool because when you review your plan a few months from now, you’ll be able to see how your situation has changed.
- Target Audience: If you're marketing to consumers, write a target audience profile based on demographics, such as age, gender and household income. If your target audience consists of other businesses, include a one paragraph or less description of those businesses here. This target audience description is absolutely invaluable when evaluating whether a particular publication or media opportunity will help you reach your best prospects.
- Goals: Write a short, bulleted list of your company’s marketing goals. Be sure to make them measurable, such as "increase new accounts by 10 percent by March 31," so you can evaluate the performance of your campaign.
- Strategies and Tactics: Outline your company's overall marketing strategy and the list of tactics you'll use to reach prospects as they move through your sales cycle. Create a timeline or use software with a calendar function to note important production deadlines.
- Budget: Price out the execution of the mix of marketing activities you've chosen. If they appear to take you over budget, don't get discouraged. Remember, there's a tactic to fit every budget. Rethink your plan until you have a mix of strategies you can afford and that will reach out and motivate your prospects year-round.